Privacy Policy

Who we are

The Blinds and Tint Co (ABN 58 458 794 858) is an owner-operated window furnishings and tinting business based in Melbourne, Victoria, Australia. In this policy, “we”, “us” and “our” refer to The Blinds and Tint Co. “You” refers to any person who interacts with our website, contacts us, or uses our services.

We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

We collect personal information that you provide directly to us, including:

• Name, phone number, and email address when you submit a contact form, quote request, or booking
• Suburb or address details relevant to scheduling a measure or install
• Service preferences, window counts, and project details you share during a quote request
• Any additional information you provide in message fields or during phone conversations

We also collect information automatically when you visit our website:

• Pages visited, time on page, scroll depth, and navigation patterns via Google Analytics 4 (GA4)
• Device type, browser, operating system, screen resolution, and approximate geographic location (city level)
• Referral source, including search engines, social media, or advertising campaigns
• UTM campaign parameters if you arrived via a marketing link
• Whether you clicked a phone number link on our website

How we use your information

• To respond to your enquiry, prepare a quote, or schedule a measure
• To contact you about your project by phone, email, or text message
• To understand how visitors use our website so we can improve it
• To measure the effectiveness of our advertising
• To comply with legal obligations

We do not use your personal information for purposes unrelated to the above without your consent.

Cookies and tracking

Our website uses cookies and similar technologies. A cookie is a small text file stored on your device that helps us recognise returning visitors and understand how the site is used.

We use the following services:

• Google Analytics 4 (GA4) — measures page views, scroll depth, form interactions, and click events. GA4 uses first-party cookies and does not store your IP address in full. Data is processed by Google LLC under their data processing terms. You can opt out by installing the Google Analytics opt-out browser add-on.
• Enhanced Conversions — when you submit a form, hashed (one-way encrypted) versions of your email and phone number may be sent to Google to measure whether our advertising led to an enquiry. Google cannot reverse these hashes to read your contact details.

You can disable cookies in your browser settings. This will not prevent you from using our website, but some functionality may be limited.

Who we share your information with

We do not sell, rent, or trade your personal information to any third party.

We may share limited information with:

• Google LLC — analytics and advertising measurement data as described above
• Our CRM and scheduling platform — to manage enquiries and bookings. Contact details you submit are stored in our customer management system.
• Wholesale suppliers — only your address and window measurements as needed to manufacture and deliver products you have ordered. Suppliers do not receive your email, phone number, or any information beyond what is required to fulfil your order.

We may also disclose information if required by law, court order, or government authority.

How we store and protect your information

Personal information is stored in cloud-based systems with access restricted to Dany Ibrahim (owner and sole operator). We use industry-standard security measures including encrypted connections (HTTPS), secure authentication, and access controls.

We retain your personal information only for as long as necessary to provide our services and meet legal obligations. Quote and project records are kept for a minimum of five years for warranty and tax purposes.

Your rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Make a complaint about how we handle your personal information

To exercise any of these rights, contact us at blindsandtintco@gmail.com or call 0468 032 236.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact

The Blinds and Tint Co
ABN 58 458 794 858
Melbourne, Victoria, Australia
blindsandtintco@gmail.com
0468 032 236